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suretiform support and contact
suretiform support is by email. Questions are welcome, awkward ones especially.
| General support | [email protected] |
|---|---|
| Complaints and impersonation reports | [email protected] (acknowledged within 48 business hours) |
| Support hours | 24/5 Trading Desk Support, Monday 00:00 UTC to Friday 24:00 UTC |
| Company | Quantum Software Technologies Ltd (trading as suretiform), No. 14209581 128 City Road, London, EC1V 2NX, United Kingdom |
- MonStaffed
- TueStaffed
- WedStaffed
- ThuStaffed
- FriStaffed
- SatClosed
- SunClosed
Before you write
We cannot give investment, tax or legal advice, and we cannot see your broker account. For questions about a balance, a trade or a withdrawal, contact the executing broker. If you want to know more about us first, the company page and the review answer most questions.
Complaints
Write to the complaints address with your name, the email you used on the form and what happened. We acknowledge a complaint within 48 business hours. A complaint about trading, money or an account may also need to go to the broker, which has its own route and, where it applies, an ombudsman or dispute scheme.
What to put in your message
Tell us which page you were on, what you expected and what happened instead. If you are writing about a form, say which device and browser you used, because that helps us reproduce the problem. We reply from the support address, so check your spam folder, and write again if nothing arrives within two working days.
Support hours
24/5 Trading Desk Support, Monday 00:00 UTC to Friday 24:00 UTC. That is five days a week, not seven, so a message sent on a Saturday waits until Monday. Please do not send passwords, card numbers or identity documents by email; we will never ask for them.
How to report a fake website or fraud
Our only official domains are suretiform.io and app.suretiform.io. If you see a site, advert, message or video that uses our name, a celebrity's face or a promise of fixed results, send the address and a screenshot to [email protected]. Also report it to your national fraud-reporting service, and to your financial regulator. If you have already paid money to a site you now doubt, contact your bank first and ask whether the payment can be stopped or reversed.
Prefer to register?
Skip the email
Leave your details and the broker for your country will get in touch. No deposit is taken by registering.
- £0to join. The software and registration cost nothing.
- 1–5%of the account at risk per trade, chosen by you.
- 1 clickhalts new orders.
- You registername, email and phone
- The broker checks who you arethe usual identity checks
- You read the termsno deposit until you decide
Register your interest
Opening an account needs a deposit from $250 AUD (or £250 GBP / €250 EUR / $250 CAD / $250 NZD / $250 SGD). It is your own money and it is at risk. The software and registering cost £0.
Your executing broker for each country is listed in the broker table.
Costs and withdrawals in plain words
- Costs: spreads, and any fees your broker or bank charges, still apply.
- Withdrawals: the broker reviews requests within 24 business hours; money then clears in 1 to 3 business days.
What happens to your details: your name, email, phone number and IP address are sent to the executing broker for your country so it can contact you about an account. You can withdraw this at any time. Privacy Policy.